Mgt502 Assigment # 1 (26-11-2012)

ORGANIZATIONAL BEHAVIOR (MGT502) FALL 2012
ASSIGNMENT NO. 1
DUE DATE: 28TH NOVEMBER, 2012
MARKS: 20

Learning Objectives:
1. To enable you to understand that how motivational factors play an important
role in an employee’s performance.
2. To make you understand how motivational factors vary from lower level to top level
management.

Assignment:

A large insurance company recently decided to review its approach to employee motivation.
The Human Resource Department began this research by interviewing people from all
functional areas and hierarchical levels. Based on these interviews, a questionnaire was
formulated and distributed to employees in the organization. There were four major parts to
the data-collection instrument. The participants were asked to rank 25 motivational factors
in their order of importance. No. 1 was to be placed next to the item that was judged to be
most important; 25 was to be placed next to the one that was of least importance.
When the questions were collected and examined, two different patterns of responses were
emerged. The one set of responses received from the workers and supervisory level

managers was as under:

Rank Motivational Factor

1 The amount of pay you get.
2 The amount of job security you have.
3 The friendliness of the people with whom you work.
4 The physical surroundings of the job.
5 The amount of fringe benefits you receive.
6 The resources you have for doing your job.
7 The respect you receive from people with whom you work.
8 The chances of getting a promotion.
9 The way you are treated by the people with whom you work.
10 The chance to do something that makes you feel good about yourself.

The responses received from the middle and top-level managers provided an entirely
different picture as under:

Rank Motivational Factor

1 The chance to do something that makes you feel good about yourself.
2 The opportunity to develop your skills and abilities.
3 The amount of freedom you have on your job.
4 The chances you have to do the things you do best.
5 The respect you receive from the people with whom you work.
6 Your chances for taking part in the making of decisions.
7 The amount of job security you have.
8 The amount of pay you get.
9 The amount of fringe benefits you receive.
10 The physical surroundings of your job.

Questions:

1. Using the two-factor theory of motivation as your guide, how would you
interpret the first set of responses? Explain.

2. Using the two-factor theory of motivation as you guide, how would you
interpret the second set of responses? Explain.